Privacy Policy

Please click here, if you are an European Economic Area or United Kingdom resident, for applicable GDPR Privacy Notice.

Please click here, if you are a California resident, for Exela Technologies, Inc.’s California Supplemental Privacy Statement.

Please click here, if you are an individual located in Canada, for Exela Technologies, Inc.’s Canada PIPEDA Statement.

1 Scope

This Policy applies to all staff both temporary and permanent, contractors, consultants, third parties, and other people (referred to as ‘Employees’) working on behalf of the Company and shall be displayed on the Company website as state below.

2 Policy


2.1.1 The Company shall adhere to Federal, State, and Local regulatory and customer privacy requirements. Below is applicable to the United States of America territory and its residents.

2.1.2 The Company shall collect personally identifiable information when voluntarily submitted by our online and onsite visitors. The information provided shall be used to fulfill specific requests unless given permission to use it in another manner.

2.1.3 ln connection with the services we provide, the Company may collect the following types of information:

  • Personally Identifiable Information. Names, addresses, email addresses, phone numbers, birthdates, social security, tax identification, financial account, national insurance numbers, and company information.
  • Cookies. When a visitor views Company websites, a cookie is sent out to the viewer's computer that will identify the visitor's browser. These cookies enable the website to recognize the visitor's computer the next time the visitor views the Company website. These cookies will be used exclusively to collect information concerning the use of the website. Cookies contain no personally identifiable data, so the visitor's personally identifiable information is not collected or retained.
  • User Communications. When a visitor sends an email or other communication to the Company, these communications may be retained in order to process inquiries, respond to requests, and improve overall services.
  • Affiliated Websites. Personal information that a visitor may provide to websites affiliated with the Company may be sent to the Company in order to deliver services to the Company or other entities affiliated which the Company provides. The Company processes such information in accordance with this Policy.
    The Company reserves the right to collect and process personal information in the course of providing services to our clients without the knowledge of the individuals involved.

2.1.4 As a general rule, the Company shall not disclose personally identifiable information except when the Company is required or permitted per customer agreement, law (including pursuant to national security or law enforcement requirements) or otherwise, such as when the Company believes in good faith that the law requires disclosure or other circumstances outlined in the Privacy Policy require or permit disclosure.

  • The Company may share information with governmental agencies or other companies assisting in fraud prevention or investigation. The Company may do so when:
    • permitted or required by law,
    • trying to protect against or prevent actual or potential fraud or unauthorized transactions, or
    • investigating fraud which has already taken place
      This information, however, is not provided to these companies for marketing purposes.

This information, however, is not provided to these companies for marketing purposes.

2.1.5 The Company shall take reasonable steps to protect personally identifiable information. To prevent unauthorized access or disclosure of personally identifiable information, maintain data accuracy, and support the appropriate use and confidentiality of personally identifiable information, either for its own purposes or on behalf of our clients, the Company shall put in place appropriate physical, technical, and managerial procedures to safeguard and secure the personally identifiable information and data the Company possesses.

2.1.6 The Company shall collect and maintain personally identifiable information in a manner that is compatible with the purpose for which it was collected and maintained or as subsequently authorized by an individual or client. To the extent necessary for such purposes, the Company shall take reasonable steps to confirm that personal information is accurate and complete with regard to its intended use.

2.1.7 Whenever the Company shall process personal data, it shall take reasonable steps to keep personal data accurate and up-to-date for the purposes for which they were collected. It shall provide data subjects with the ability to exercise the following rights under the conditions and within the limits set forth in the law. If you wish to contact us regarding the use of your personal data or you want to object in whole orin part to the processing of your personal data, please contact us. If you have provided consent, you may withdraw consent. You may also request, subject to confidentiality obligations, to:

  • access your personal data as processed by the Company;
  • ask for correction or erasure of your personal data;
  • request portability, where applicable, of your personal data, i.e. that the personal data you have provided to the Company, are returned to you or transferred to the person of your choice, in a structured, commonly used, and machine-readable format.

2.1.8 The Company shall utilize a self-assessment approach to support compliance with this

Privacy Policy.

  • The Company shall periodically verify that related policies are accurate, comprehensive for the information intended to be covered, prominently displayed, implemented, and are in conformity with the principles of this Privacy Policy.
  • The Company shall encourage interested persons to raise any concerns with the Company. The Company shall investigate and attempt to resolve complaints and disputes regarding the use and disclosure of personal information in accordance with the principles contained in the Privacy Policy.
  • If the Company determines an employee is in violation of this Privacy Policy, that employee shall be subject to the Company's disciplinary process.

2.1.9 In the event that the Company merges, is acquired by, or sells its assets to a third party, the Company may disclose personally identifiable information as is reasonably necessary in connection with any such merger, acquisition, or sale. Any such party with whom the Company merges or who acquires some of all of the assets of the Company may not have the same or similar privacy guidelines as set forth in this Privacy Policy and may use personally identifiable information in a manner other than as set forth herein.

2.1.10 This Privacy Policy shall be reviewed annually and updated as necessary to comply with applicable regulations.

2.1.11 The Company shall post any revised Privacy Policy on its website, or a similar website that replaces that website.

2.1.12 Information obtained from or relating to clients or former clients is further subject to the terms of any privacy notice provided to the client, any contract or other agreement with the client, and application enforcement laws.

2.1.13 The Company shall cooperate with the appropriate regulatory authorities, including local data protection regulatory authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between the Company and an individual.

2.1.14 The Company shall be responsible for handling information and ensuring awareness of the data protection principals. The Company shall ensure that information is used fairly, lawfully, transparently, and for specified, explicit purposes.

2.1.15 The Company shall be responsible for protecting information by implementing technical security controls – including access controls, special authentication requirements, and monitoring.

3 Other Covered Entities

The following U.S. subsidiaries of our organization are also adhering to the Privacy Policy:

  • Exela Enterprise Solutions, Inc.
  • SourceHOV, LLC
  • BancTec, Inc.
  • TransCentra, Inc.
  • SourceHOV Healthcare, Inc.
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