Receptionist and Switchboard Services Overview
Customer communication and experience are key to growth. That’s why Exela’s Receptionist and Switchboard services are designed to create a seamless, professional, and courteous first point of contact for your business. With our centralized switchboard operation, consolidated ‘white glove’ support, and a team of experienced operators, we make sure your business never misses a beat.
Average Speed Of Answer
Up to 85
Locations Handled For A Single Customer
Tailored Customer Engagement
Our operators aren’t just experienced in reception and customer service - they’re skilled in adapting to the needs of each caller. Whether it’s providing high engagement, diffusing potentially difficult situations, or creating a sense of urgency, our team is ready to handle it all.
Transparency is key to our partnership. We provide consolidated monthly reports that track key metrics such as volume report by call code, inbound call volume by location, average call time, call distribution by time frames, average time to answer, and call abandonment rate.
Comprehensive Training Program
We believe in setting our team up for success, which is why we’ve developed a dedicated customer service training program. Tailored to handle the specific types of callers and requests that your business receives, our program ensures each call is handled with the utmost professionalism and care.
Rapid Response Time
We understand that time is of the essence in business. Our team is trained to answer calls swiftly, ensuring your business communication runs as smoothly and efficiently as possible.