• Exela Technologies, Inc. to Host First Quarter 2024 Financial Results Conference CallRead more
  • Exela Technologies Holdings, Inc. Reports First Quarter 2024 ResultsRead more
  • Exela Technologies, Inc. to Host Fourth Quarter 2023 and Full Year 2023 Financial Results Conference CallRead more

Medical Call Center Services

Efficient and professional inbound and outbound call management.

Medical Call Center Services Overview

Exela offers inbound and outbound medical call center services to help healthcare companies deliver outstanding customer experiences. With a powerful combination of technology tools and experienced professional staff, our solution efficiently connects callers with the appropriate customer service agents, scales capacity to match spikes in call volumes, and boosts productivity while enabling quick first contact resolution.

Our call center services are designed to be an extension of YOUR business and responsive to YOUR unique business priorities.

<20

Seconds Average Speed of Answer

<3%

Call Abandonment Rate

Professional Staff Trained for Your Specific Requirements

Professional Staff Trained for Your Specific Requirements

Our customer service staff is continually trained on best practices and your organization’s unique needs, and can be quickly scaled to match your current call volume.

Debt Collections

Debt Collections

Our licensed third party debt collection experts maximize debt recovery efforts and reduce the extent of future debt while observing all relevant policies and regulations.

Outbound Calling

Outbound Calling

Share vital information or gather valuable customer insights with outbound call-based initiatives and projects of any complexity, including client engagement, collections, and information gathering.

Reliable Professionalism and Service

Reliable Professionalism and Service

With in-house Quality Assurance teams at each of our call centers, we ensure consistent superior quality in all our services.