• Exela Technologies, Inc. to Host First Quarter 2024 Financial Results Conference CallRead more
  • Exela Technologies Holdings, Inc. Reports First Quarter 2024 ResultsRead more
  • Exela Technologies, Inc. to Host Fourth Quarter 2023 and Full Year 2023 Financial Results Conference CallRead more

Help Desk Services

Comprehensive solutions for IT support and employee self-service

Help Desk Services Overview

The smooth functioning of business technology systems is critical to maintaining productivity. However, technical issues and IT support requirements are inevitable. That’s where our Help Desk Services come in. At Exela, we offer comprehensive solutions to ensure your workforce receives the support they need, minimizing service interruption and maximizing productivity.

Our experienced IT professionals are equipped with smart issue tracking and resolution management software, enabling them to troubleshoot and find prompt solutions to technical questions and software issues. With a focus on providing a first-touch resolution, we streamline the support process, empowering your employees to focus on their core tasks.

Bid farewell to technology-related headaches and embrace a smoother, more efficient workflow with our reliable help desk support.

Smart Issue Tracking and Service Routing

Smart Issue Tracking and Service Routing

Whether it’s a single user with a technical question or an entire department facing a software issue, our help desk professionals are ready to assist. By leveraging our proprietary issue tracking software, we can efficiently manage and route service requests to ensure timely resolutions and a seamless support experience.

Dynamic Issue Tracking With Escalation Management Tools

Dynamic Issue Tracking With Escalation Management Tools

We provide flexible intake channels, catering to your preferred communication methods. Whether it’s through phone, email, chat, text, or voice-enabled smart speakers, our support is tailored to your needs. Our issue tracking software operates within a flexible system architecture, offering comprehensive tracking capabilities with complete audit trails and reporting features for enhanced visibility of workflows. With built-in escalation tools, we ensure that issues are processed efficiently, featuring automated escalation, scheduled due dates, and an alert system to keep assignees accountable.

Minimal Service Interruption Solutions

Minimal Service Interruption Solutions

At Exela, we understand the value of uninterrupted productivity. Our Help Desk Services are designed to keep your business running smoothly, with minimal service interruption. Additionally, our integrated document repository allows for easy access to full audit trails, enabling transparent monitoring and documentation of all service interactions.