• Exela Technologies Holdings, Inc. Reports Full Year 2023 ResultsRead more
  • Exela Technologies Announces Adjournment of Annual Meeting until June 13, 2024Read more
  • Exela Technologies and XBP Europe Announce the Launch of Reaktr.ai to Provide Cybersecurity, Data Modernization and Multi-Cloud Management Enabled by AIRead more

Customer Satisfaction and Retention Solution

Empower your customer engagement with exceptional
customer satisfaction and retention surveys

Customer Satisfaction and Retention Solution Overview

Understanding your customer’s experience is the cornerstone of success. That’s where Exela’s Customer Satisfaction and Retention surveys come in. Our solution is designed to provide seamless integration into your customer service process, offering valuable insights directly from your most important stakeholders - your customers.

90%

Average Satisfaction Scores

Automated Survey Initiation

Automated Survey Initiation

Our process begins with the customer receiving an automated message informing them of the impending survey. This transparency sets the stage for an open and honest feedback process, crucial to obtaining reliable and actionable insights.

Data-Driven Reports

Data-Driven Reports

We take your data seriously. Our team diligently captures and reports all survey responses, providing you with invaluable insights about your customers’ experiences. These reports are delivered weekly, enabling your team to identify trends, measure performance, and make informed strategic decisions.

Comprehensive Survey Implementation

Comprehensive Survey Implementation

At the conclusion of each call, our representatives will seamlessly transition the caller to our survey system. The survey comprises multiple carefully designed questions, with responses measured on a 1-5 scale. The simplicity of our system encourages participation and ensures data reliability.

Rigorous Audit Mechanism

Rigorous Audit Mechanism

We strive for continuous improvement in our process. That’s why we perform random audits on calls where the survey was not taken. These audits, supervised by our experienced QA team, help ensure that our agents are adhering to the correct process and providing accurate information about the end-of-call survey.