Contact Center Services Overview
Exela is redefining customer service standards with our innovative contact center services and call center services. We offer businesses globally the chance to engage their customers more efficiently and effectively.
Transform your customer interactions, reduce costs, and enhance brand loyalty with Exela’s comprehensive Contact Center Services. Experience the Exela advantage: global reach, scalability, innovative technology, exceptional customer experience, and steadfast compliance. Go beyond meeting customer expectations, exceed them.
<20
Seconds Average Speed Of Answer
<3%
Call Abandonment Rate
24/7/365
Coverage
96%
Average Quality Monitoring Score
Superior Customer Experience
At Exela, we see each customer interaction as an opportunity to solidify relationships. Our agents go beyond simply resolving queries to create personalized, seamless experiences, leading to increased customer satisfaction and loyalty. Whether you need agents knowledgeable in compliance or technical issues, we’ve got you covered.
Scalable to Your Needs
Flexibility is key in today’s dynamic business environment. Exela’s contact center solution scales with your business, easily adjusting to meet seasonal demands or unexpected growth. Whether you’re a small enterprise or a large corporation, we tailor our services to your unique needs, ensuring every customer call receives the attention it deserves.
Innovative Technology
Exela combines advanced technology with our call center services to provide superior customer service. From state-of-the-art call routing systems to insightful data analytics, we equip your business with technology-driven solutions that deliver excellence at every customer touchpoint.
Unwavering Compliance
In an industry where regulations demand attention, Exela’s call center solution ensures your operations adhere to all relevant laws, including HIPAA, PCI DSS, and other regulatory standards. Maintain compliance confidently with Exela, allowing you to focus on your business growth.
Global Reach
Elevate your customer support across geographical boundaries with Exela’s contact center services. Our international network of contact centers enables us to provide unparalleled service, 24/7. We’re ready to assist your customers whenever, wherever they need us.