Business Intelligence Solutions Overview
Exela’s business intelligence solutions use analytics engines, data science tools, and flexible architecture to help you manage your data. We help filter out the noise to find the signal and generate actionable insights from a variety of data sources. Our social listening and brand intelligence platform extracts valuable brand insights across the global web of social and traditional media channels. Manage and protect your brand reputation, understand your customer engagement using AI-powered analytics, and stay ahead of the curve with built-in competitive analysis tools.
Exela’s business intelligence solutions optimize marketing, public relations, human resources, legal, and other business intelligence efforts. With a customizable dashboard, easily gather, analyze, and take the necessary action to protect or advance your brand.
Social and Traditional Media Feeds
Customer Experience and Loyalty
Listen and Learn
Capture and extract insights across the global web of over 85,000 sources that deliver value across your organization. Query and track key terms, campaigns, and products across news sources. Go deeper into business filings and legal source channels, mining within detailed and unpublicized business information. Drill down and filter using AI-powered relevancy indicators and customizable keyword-scoring lexicons to quickly identify posts of interest.
Interactive and Visual Reporting
Easily understand the plethora of information with our brand intelligence platform’s visual data analysis. Using proprietary classifications and a tagging system, our platform keeps your data organized into clear, intuitive categories. Personalize your analysis in any language and format to create a dashboard that works for your team. The dashboard charts include treemaps to identify emerging trends, an interactive geomap, and a timeline tracker for product, competitor, or brand monitoring over time.
Track Trends and Receive Notifications
Exela’s brand intelligence platform automates issue tracking and trend recognition, delivering near real-time updates that keep you at the forefront of important events and discussions. Learn about opportunities early on by identifying key topics. With our business intelligence tools, stay ahead of critical brand issues before the issue grows unmanageable.
Engage with the right messaging
Tune your messaging for effective engagement campaigns to boost customer loyalty. Our business intelligence solutions mitigate reputational risk through early-warning threat detection, allowing you to stay on top of brand health. Share key events and insights across your organization to help create the right messaging to connect with your customers.