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Exela’s Managed Print Services Reduces Printing Costs for Fortune 500 Company

Challenge

The customer faced several challenges with their printing. Firstly, the customer’s OEM was unable to meet key objectives set by the customer. A significant issue was the lack of standardization in managing nearly 550 devices, leading to operational inefficiencies. Furthermore, poor device utilization was evidenced by a high current-state ratio of 4.7 devices per employee. This inefficiency was exacerbated by an inefficient print environment, where desktop printers constituted 71% of the entire fleet. Additionally, the service provided was limited, as only the OEM's devices were serviced and managed, neglecting the rest of the fleet. This combination of factors created a complex and inefficient system for the customer.

Solution

Exela developed a customized plan to meet the customer’s procurement, IT, and finance objectives.

Procurement

  • - Established print policy, which standardized purchasing of supplies from outside vendors
  • - Helped  the customer gain and leverage buying power and capture rebate dollars
  • - Provided an assessment catalogue for greater visibility

 

IT

  • - Upgraded MFDs, once leases expired, with new devices that had more capabilities, enhanced data security, and better image quality at a reduced cost
  • - Rolled out secure print, resulting in increased compliance

 

Finance

  • - Optimized and standardized fleet to remove unnecessary desktop printers, driving significant cost savings
  • - Transitioned onsite labor to remote resolution, providing a more efficient solution

 

Benefits
  • - 40% Reduction in Cost
  • - 20% Reduction in Output
  • - 298% Increase in User to Device Ratio

 

Discover What Exela's Managed Print Services Can Do For You