Secure shared services that capture, analyse and organise all incoming customer communications for accelerated end to end processing
Exela Mailroom Services help our clients to automate the processing of incoming paper and digital customer communications and payments, ensuring that customer comments, service requests, questions and transactions are correctly routed to the right back office team.
We use sophisticated robotics and business process management tools to ensure that exceptions, errors, omissions and delays are removed from the end-to-end customer service functions.
Where appropriate, we use the SoruceHOV multi-shored back office teams to ensure that costs are optimised and service standards and responsiveness are enhanced.
Our clients benefit from a unified approach to incoming communications that embraces all current and emerging channels with a consistent set of enforced rules to achieve the required outcomes.
What Makes Exela Different
Our heritage as a global pioneer and leader in business process management, transactional and electronic document management services, and enterprise content management provides us with the deep domain knowledge and know-how and proprietary products to deliver best value and business outcomes to our clients.
We invent - if there is a gap in the market or a specific need, Exela invents and manufactures both hardware and software technology solutions to bridge the gap.
We have over 40 years' experience in providing mailroom processing systems and services. Our centres manage large volumes of incoming paper and digital channels for blue chip clients. Our operations are fully secure and are accredited to ISO 9001 and 27001, and are registered under the Data Protection Act. Exela is a BACS acccredited bureau