Unified platform for internal/external service requests
Multi-ticket workstream minimizes backlogging
Compatible with numerous database management systems
Exela offers an IT service management platform that helps system users log issues and assistance requests and have these items addressed with minimal interruptions to IT service. Additional product maintenance and development features together create an end-to-end solution for product development and enhancement.
Comprehensive issue tracking, audit trails, and reporting capabilities enable efficient service processing with full workflow visibility. A configurable architecture and role-based access control system allow Exela’s issue tracking platform to serve the needs of any team and any development project.
Customize approval chains, user access, and SLA parameters to ensure the system works exactly as you need it to.
Escalation Management Tools
Improve the speed of issue resolution with automated escalation features, scheduled due dates, and an alert system that keeps assignees accountable.
Share information between users, either by the notes and messaging function, or through uploading documentation. The integrated repository stores all relevant documentation for easy access and retrieval.
Complete Audit Trails
Benefit from full process visibility using the integrated dashboard that provides a high-level view of product development, issues, and resolution pathways, or drill down into specific issues to identify bottlenecks and manage escalations.
Unified on a single, cloud-hosted platform, Digital Now is a suite of solutions built to accelerate your digital transformation. With rapidly deployable enterprise software and a team of experienced specialists behind you, you can do business better.
Exela Smart Office is a suite of interconnected workplace technologies and services. Find out how business process automation tools can enhance your employee and visitor experience, optimize space and energy usage, and streamline daily processes.