Issue Tracking

Support
Solution

Issue Tracking

Fast issue resolution with minimal IT service disruption
  • Unified platform for internal/external service requests
  • Multi-ticket workstream minimizes backlogging
  • Compatible with numerous database management systems

Overview

Exela offers an IT service management platform that helps system users log issues and assistance requests and have these items addressed with minimal interruptions to IT service. Additional product maintenance and development features together create an end-to-end solution for product development and enhancement.

 

Comprehensive issue tracking, audit trails, and reporting capabilities enable efficient service processing with full workflow visibility. A configurable architecture and role-based access control system allow Exela’s issue tracking platform to serve the needs of any team and any development project.

Explore the Benefits
Flexible Configurations

Customize approval chains, user access, and SLA parameters to ensure the system works exactly as you need it to.

Escalation Management Tools

Improve the speed of issue resolution with automated escalation features, scheduled due dates, and an alert system that keeps assignees accountable.

 

 

 

Document Repository

Share information between users, either by the notes and messaging function, or through uploading documentation. The integrated repository stores all relevant documentation for easy access and retrieval.

Complete Audit Trails

Benefit from full process visibility using the integrated dashboard that provides a high-level view of product development, issues, and resolution pathways, or drill down into specific issues to identify bottlenecks and manage escalations.

Explore Solutions

Unified on a single, cloud-hosted platform, Digital Now is a suite of solutions built to accelerate your digital transformation. With rapidly deployable enterprise software and a team of experienced specialists behind you, you can do business better.
Exela Smart Office is a suite of interconnected workplace technologies and services. Find out how business process automation tools can enhance your employee and visitor experience, optimize space and energy usage, and streamline daily processes.
Case Study

Underwriting Support Gets Major Facelift to Increase Cost Savings and Efficiencies

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