Customer Experience Management

Marketing
Solution

Customer Experience Management

Personalized, seamless omni-channel engagement
  • 24/7 personalized customer service
  • e-Presentment services give customers improved access and information
  • Hyper-targeted marketing personalizes your messaging to enhance your brand
  • Seamless transitions between web, chat, and phone to refine the customer experience

Overview

Exela works with you to design, build, and manage integrated customer interaction solutions that unify disparate data sources and enhance customer experience throughout every communication touchpoint.

 

We’ll help you keep your customers engaged, attend to their changing needs in real-time, and position your brand for long-term success.

Features
Improved Customer Intelligence

Integrate customer data from multiple sources to create comprehensive customer profiles that incorporate customer history, current behavior, and preferences to generate better predictive models.

Automated Smart Systems

AI-powered virtual agents are able to provide customers with useful information, apply root cause analysis, and guide them through resolution pathways, even when you’re closed.

Comprehensive e-Presentment

Today’s consumers expect information and support to be available on demand. Make this possible through the use of an entirely electronic presentment model that gives your customers the access and control they expect.

 

Seamless Customer Experience

Help your customers avoid lengthy wait times and multiple requests for the same information. Exela’s suite of integrated communication solutions help reduce call volumes and customer frustration.

Personalized Touchpoints

Tailor each customer engagement to the individual, and craft personalized welcome packages, incentive structures, dynamic pricing, and loyalty programs to strengthen retention.

Brand Enhancement & Loss Prevention

Happy customers leave positive reviews and recommend companies they believe in through word of mouth. Maximize your results from an engaged customer base to curb attrition, and use periodic sentiment analysis to stay up to date on brand perception.

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