Software & Hardware Maintenance

Exela offers a broad range of customizable service solutions for life cycle support and maintenance of the OEM equipment found in multiple industries, along with the skill to support a multitude of products ranging from complex electro-mechanical devices to simple PCs, document scanners, printers, etc.

Field technicians deliver responsive, seamless warranty repair and in-field customer service to thousands of hardware and software users. Companies with complex hardware and software products can expect reliable customer service when it is needed the most. The Service Solutions Group manages and deploys service solutions across the globe. It also provides a field force of technicians available 24/7, as well as product specialists, program managers, parts depots, infrastructure logistics, call centers, help desks, training, product specialists, and consumer support teams.

Key Features

OEM Maintenance

  • Remedial and preventative maintenance as well as break/fix support for a wide variety of models and brands
  • Team up with and complement OEM’s existing infrastructure
  • Warranty and post warranty services
  • Custom programs specifically tailored to drive end-user satisfaction

Third Party Support

  • Maintenance and support for third party mission critical electro-mechanical equipment, including high-speed printers, check sorters, cash sorters, document finishing, medical dispensing, and label printing equipment
  • Provide resellers and solution integrators with extended geographical coverage, customized response times, and SLAs

Parts & Logistics

  • Strategic parts depots across North America with spares consignment and deployment logistics 
  • Capabilities include  managing customer-owned inventory and consignment inventory, as well as procurement and deployment services
  • Extensive inventory control and reporting with distributed storage locations across North America and Europe


  • Hardware service solutions leverage our expertise in electro mechanical, imaging, packaging and printing technologies 
  • Experienced service technicians improve uptime and are backed by written SLAs


  • Best practices of ongoing improvement through measurement and action
  • Client satisfaction measured with regular score cards and delivery reviews 
  • Statistical reporting on machine performance
  • Program and project Management
  • Call center / help desk support 

Manufacturing Services

  • Performance-driven manufacturing for entire projects or flex capacity when needed
  • Experienced engineering staff to analyze and improve quality

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