What we offer

With market deregulation, intensified cost pressures, and the increasing need for demand-side customer service, the utility industry is under more pressure than ever before. Whether you need invoice processing solutions, inbound mail processing, data capture, or workflow and storage technology solutions, Exela provides speedy invoice processing, clear regulatory compliance; and audit trail; and capture of customer letters and correspondence; and optimization of your responses.

In addition to our traditional suite of services, Exela is also an innovator in the space, offering a load forecasting application for providers, which integrates customer usage, demographics, and payment history, along with weather forecasts and price history to intelligently manage energy production and sales.

How We Can Help

Unified Communication Services

Intelligent communication and presentment for automated client engagement through any media channel (SMS, chat, voice, print, email, mobile)

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Consulting

Senior-level enterprise architects, consultants, and project managers with extensive domain expertise in all areas of the utilities industry provide consulting for solution engineering, fraud management, compliance, and the legal domain

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Contract Management

Manage customer and vendor contracts, facilities, and other critical documentation through identification and extraction of key terms, content summarization and abstraction, amendment tracking, language translation, and monitoring/alerts

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Scanning Hardware & Software

High volume scanners supported by proprietary software for multi-application, high speed document and payment processing with enhanced quality

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Financial Services

Robust exception management solutions and payment gateways for the management of physical and electronic lockbox, receivables, cash, and expenses

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Enterprise Information Management

Multi-channel ingestion, integration, and navigation for internal and external documents

Content summarization tool with routing to appropriate departments, alerts/notifications, and archival/retrieval

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Communication Monitoring

Mitigate compliance risk through development of comprehensive customer profiles, management of outbound alerts and notifications, and corresponding customer responses

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Business Communication Services

Accelerate the production and delivery of on-brand, physical, or electronic statements and notifications

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Debt Collection

Credit reporting as well as pre-delinquency, third party debt, and legal collections

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Business Process Management

Optimize business processes through a highly configurable design studio which enables a business to create its own industry-specific document or case management workflow

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Storage, Destruction, Archival & Retrieval

Secure and compliant on-premise and/or cloud-hosted data archival for real-time data visibility, document management, and reporting

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