47 M  +
online users
36 M 
Welcome kits & CoC/year
500 M 
Envelopes mailed annually
1 B 
Documents presented annually

What we offer

Exela offers dynamic solutions for the telecommunications industry. We also facilitate new customer outreach programs. Early stage intervention is vital to identification of at-risk customers and to ensuring prompt payment. This early contact provides an inroad to the verification process to ensure proper contact channels for billing and to provide least-cost self-pay options. In addition to this, we handle inbound calls for payment transactions, plan modification, payment arrangements, customer care, and customer education.

If, however, timely payment is not received at any point, Exela can utilize a blend of premise-based and hosted solutions linked across our global sites to bring the required manpower to any campaign at any time during the delivery cycle. This connectivity allows us to leverage site-specific skills and manpower for a blended solution that puts the right agent on the call, and provides for seamless call transfer resulting more often in first call resolution.

How We Can Help

Unified Communication Services

Intelligent communication and presentment for automated client engagement through any media channel (SMS, chat, voice, print, email, mobile)

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Consulting

Senior-level enterprise architects, consultants, and project managers with extensive domain expertise in all areas of the telecom industry provide consulting for solution engineering, fraud management, compliance, and the legal domain

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Contract Management

Manage customer and vendor contracts, facilities, tower and store leases, and other critical documentation through identification and extraction of key terms, content summarization and abstraction, amendment tracking, language translation, and monitoring/alerts

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Scanning Hardware & Software

High volume scanners supported by proprietary software for multi-application, high speed document and payment processing with enhanced quality

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Financial Services

Robust exception management solutions and payment gateways for the management of physical and electronic lockbox, receivables, cash, and expenses

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Enterprise Information Management

Multi-channel ingestion, integration, and navigation for internal and external documents

Content summarization tool with routing to appropriate departments, alerts/notifications, and archival/retrieval

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Communication Monitoring

Mitigate compliance risk through development of comprehensive customer profiles, management of outbound alerts and notifications, and corresponding customer responses

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Business Communication Services

Accelerate the production and delivery of on-brand, physical, or electronic statements and notifications

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Debt Collection

Credit reporting as well as pre-delinquency, third party debt, and legal collections

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Business Process Management

Optimize business processes through a highly configurable design studio which enables a business to create its own industry-specific document or case management workflow

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Storage, Destruction, Archival & Retrieval

Secure and compliant on-premise and/or cloud-hosted data archival for real-time data visibility, document management, and reporting

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