Between increased regulatory compliance requirements, rising litigation concerns, and tightly squeezed budgets, the public sector is being scrutinized like never before. Whether you need integrated solutions for processing claims, applications, payments, or general inquiries, Exela solutions help agencies from cities and counties, all the way to state and federal level, realize a faster, more cost-effective business process.
Exela helps the Public Sector deal with:
Unified Communication Services
Intelligent communication and presentment for automated client engagement through any media channel (SMS, chat, voice, print, email, mobile)
Consulting
Senior-level enterprise architects, consultants, and project managers with extensive domain expertise in all areas of the local, state, and federal spaces provide consulting for solution engineering, fraud management, compliance, and the legal domain
Contract Management
Manage benefits administration, employee and vendor contracts, facility leases, and other critical documentation through identification and extraction of key terms, content summarization and abstraction, amendment tracking, language translation, and monitoring/alerts
Scanning Hardware & Software
High volume scanners supported by proprietary software for multi-application, high speed document and payment processing with enhanced quality
Financial Services
Robust exception management solutions and payment gateways for the management of physical and electronic lockbox, receivables, cash, and expenses
Specialized services reduce cost through end-to-end workers compensation, tax and Medicaid processing
Enterprise Information Management
Multi-channel ingestion, integration, and navigation for internal and external documents
Content summarization tool with routing to appropriate departments, alerts/notifications, and archival/retrieval
Communication Monitoring
Mitigate compliance risk through development of comprehensive customer profiles, management of outbound alerts and notifications, and corresponding customer responses
Business Communication Services
Accelerate the production and delivery of on-brand, physical, or electronic statements and notifications
Debt Collection
Credit reporting as well as pre-delinquency, third party debt, and legal collections
Business Process Management
Optimize business processes through a highly configurable design studio which enables a business to create its own industry-specific document or case management workflow
Storage, Destruction, Archival & Retrieval
Secure and compliant on-premise and/or cloud-hosted data archival for real-time data visibility, document management, and reporting