What we offer

Exela offers a range of customer interaction, document lifecycle management and payment processing services to charity organizations around the world.

Each day we receive, scan, and process tens of thousands of response forms, payments, and donations. Through Exela's multi-channel contact center, we help our charity clients acquire and retain new supporters. We manage inbound and outbound supporter service calls, emails and web-chat, and we handle real-time conversations across social media. From our high-security warehouse and fulfillment operation we store, pick, and pack everything from thank you letters, leaflets, and membership packs to DVDs, mugs, t-shirts, and collection tins.

How We Can Help

PAYMENT PROCESSING

Fully managed postal response services with high-security management of receipt, scanning, indexing, and banking of donations, raffles, sweepstakes, prize draws, and mail orders

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PRINT & MAIL

Digital color print for letters, envelopes and inserts, with a range of machine and hand-enclosing services for direct mail, e-commerce, and mail orders

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Unified Communication Services

Intelligent communication and supporter engagement through any media channel (voice, email, SMS, chat, social media, print)

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Consulting

Senior-level enterprise architects, consultants, and project managers with deep domain expertise in all areas of the charity space provide consulting for solution engineering, fraud management, compliance, and the legal domain

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Contract Management

Manage employee contributions, vendor contracts, facility leases, and other critical documentation through identification and extraction of key terms, content summarization and abstraction, amendment tracking, language translation, and monitoring/alerts

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Scanning Hardware & Software

High volume scanners supported by proprietary software for multi-application, high speed document and payment processing with enhanced quality

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Financial Services

Robust exception management solutions and payment gateways for the management of physical and electronic lockbox, receivables, cash, and expenses

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Enterprise Information Management

Multi-channel ingestion, integration, and navigation for internal and external documents

Content summarization tool with routing to appropriate departments, alerts/notifications, and archival/retrieval

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Communication Monitoring

Mitigate compliance risk through development of comprehensive customer profiles, management of outbound alerts and notifications, and corresponding customer responses

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Business Communication Services

Accelerate the production and delivery of on-brand, physical, or electronic statements and notifications

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Debt Collection

Credit reporting as well as pre-delinquency, third party debt, and legal collections

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Business Process Management

Optimize business processes through a highly configurable design studio which enables a business to create its own industry-specific document or case management workflow

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Storage, Destruction, Archival & Retrieval

Secure and compliant on-premise and/or cloud-hosted data archival for real-time data visibility, document management, and reporting

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Read what our customers have to say

See how our customers are using Exela products and services to improve their business

Customer stories

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Call us today to discover how Exela can support your success with platform-driven business process solutions

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