Solutions that enhance customer experience management, while improving operational efficiency
Gaming Industry Solutions & Services
Solutions that enhance customer experience management, while improving operational efficiency
Exela helps the gaming industry by providing both, integrated solutions and outsourced services that effectively raise the bar for business processing. Now you can quickly, efficiently, and cost-effectively manage, process, and store a range of documents, including customer rewards, refunds, card receipts, invoices, and more.
Gaming companies can also partner with Exela for growth, as intelligent customer experience management can help reduce attrition, and targeted marketing campaigns and brand awareness can help bring more people through your doors.
Intelligent communication and presentment for automated client engagement through any media channel (SMS, chat, voice, print, email, mobile)
Senior-level enterprise architects, consultants, and project managers with extensive domain expertise in all areas of the gaming space provide consulting for solution engineering, fraud management, compliance, and the legal domain
Manage customer cards, employee and vendor contracts, facility leases, and other critical documentation through identification and extraction of key terms, content summarization and abstraction, amendment tracking, language translation, and monitoring/alerts
High volume scanners supported by proprietary software for multi-application, high speed document and payment processing with enhanced quality
Robust exception management solutions and payment gateways for the management of physical and electronic lockbox, receivables, cash, and expenses
Multi-channel ingestion, integration, and navigation for internal and external documents
Content summarization tool with routing to appropriate departments, alerts/notifications, and archival/retrieval
Mitigate compliance risk through development of comprehensive customer profiles, management of outbound alerts and notifications, and corresponding customer responses
Accelerate the production and delivery of on-brand, physical, or electronic statements and notifications
Credit reporting as well as pre-delinquency, third party debt, and legal collections
Optimize business processes through a highly configurable design studio which enables a business to create its own industry-specific document or case management workflow
Secure and compliant on-premise and/or cloud-hosted data archival for real-time data visibility, document management, and reporting
Intelligent communication and presentment for automated client engagement through any media channel (SMS, chat, voice, print, email, mobile)
Senior-level enterprise architects, consultants, and project managers with extensive domain expertise in all areas of the gaming space provide consulting for solution engineering, fraud management, compliance, and the legal domain
Manage customer cards, employee and vendor contracts, facility leases, and other critical documentation through identification and extraction of key terms, content summarization and abstraction, amendment tracking, language translation, and monitoring/alerts
High volume scanners supported by proprietary software for multi-application, high speed document and payment processing with enhanced quality
Robust exception management solutions and payment gateways for the management of physical and electronic lockbox, receivables, cash, and expenses
Multi-channel ingestion, integration, and navigation for internal and external documents
Content summarization tool with routing to appropriate departments, alerts/notifications, and archival/retrieval
Mitigate compliance risk through development of comprehensive customer profiles, management of outbound alerts and notifications, and corresponding customer responses
Accelerate the production and delivery of on-brand, physical, or electronic statements and notifications
Credit reporting as well as pre-delinquency, third party debt, and legal collections
Optimize business processes through a highly configurable design studio which enables a business to create its own industry-specific document or case management workflow
Secure and compliant on-premise and/or cloud-hosted data archival for real-time data visibility, document management, and reporting