Featured Stories

  • "We look forward to continuing our relationship with Exela for years to come. The contingency, success fee-based engagement has provided an extremely positive, financial bottom-line return, while requiring minimal staff time on our part…"

    Academic Health System, USA
  • As well as BancTec’s established presence and credentials in the UK lending sector, its system is a perfect match for our own technology in terms of functionality, compatibility with our .net/SQL environment, and most importantly, configurability.

    Chief Executive Officer
    Pepper UK
  • This is a very important project. We are very pleased with the service Exela have provided.

    Director of Banking
    Large UK Government Department
  • Exela was highly professional in its project management, delivery, and support during delivery, and the project was implemented on time and in budget.

    Major Airline
  • My experience to date of Exela can be summed up as ‘impressive’. They are passionate about their work and always willing to go the extra mile. I would recommend Exela to other companies.

    Digital Marketing Director
    Open University Worldwide
  • Exela put together a system for us, tailored around our existing processes; something nobody else could provide.

    Service Implementation Manager
    New Charter Group
  • The transition of service was seamless, all SLA’s are being met and we are already enjoying cost benefits from the service outsource.

    Operations Manager
    Major Irish Bank
  • Our relationship with Exela has been a trusted partnership since 2011. Strong and regular engagement from Exela senior management, flexible and reliable execution of services and an open and transparent way of working have been pivotal in the building of the relationship.

    Head of Operations
    Major UK Bank

All Stories


Telecom – Worldwide Communications Tower Company

Owner of communications real estate processes large volume of legacy lease agreements in near real-time

A leading independent owner, operator, and developer of wireless and broadcast communication real estate with a global portfolio of ~70,000 sites possessed a large body of legacy lease agreements that they needed to manage and update. Their existing process tasked a large workforce to manually read, analyse, extract and abstract the contents of the lease agreements.


Publishing – Scientific Technical Medical Publisher

Leading STM publisher expedites file structuring and peer review of content using automated metadata extraction solution

A leading Scientific Technical Medical (STM) publisher with a global portfolio of 4000 journals possessed a large body of legacy and current articles that they needed to peer review, abstract, and pre-edit before proceeding with any other activity of the publishing production. Their existing process tasked a large workforce to manually read, analyse, structure (pre-edit), extract, and abstract the contents of the incoming journal articles.


Healthcare - Revenue Integrity Services

Academic Health System Avoids Millions in Lost Revenue and Enhances Future Third Party Payer Returns on New and Renegotiable Agreements

The client was searching for a business partner who could calculate expected reimbursement for all third party payers, based on the respective terms and conditions, utilising their proprietary software platform. The purpose was to independently identify and recover additional reimbursement (underpayments) rightfully and contractually due from all third party payers.


Outsourced payments processing for a leading Irish bank

The major Irish bank provides a comprehensive range of services to personal, business and corporate customers in its target markets. Its challenges are akin to those faced by many other banks: there are new challenger banks entering the market and the bank needed to reduce its cost base, improve self-service and the usage of digital channels.

Outsourced cheque and form processing for a major UK central government department

The major UK Government department wanted to refocus its efforts into the collation of outstanding debt due to the Government and was looking at ways to refocus internal resources to achieve this objective. It also faced the challenge of managing declining cheque volumes more cost effectively.

Outsourced back-office, regulated services for a leading UK credit card provider

For both paper and Internet credit card applications, the leading credit card provider needs to ensure compliance requirements are followed for onboarding applications (with checks as required under the Consumer Credit Act). In addition, the bank needed to service postal credit card applications cost effectively as a low volume tactical channel.

An innovative direct marketing application for a new UK bank

The client is a challenger Internet-only bank and is a new entrant to the UK market. It was looking for greater control over compliance for its credit card fulfilment process and reducing the time taken to issue cards from initial customer applications through to card usage.

Outsourced donation support services for a major UK charity

The charity is a leading charity in the UK. It required a partner with the ability to provide flexible and fully secure donation support services on an on-demand basis to support its fundraising campaigns and initiatives.

Transformational Outsourcing

Outsourced insurance processing for a leading global medical insurance provider

The client is a large multinational private medical insurance provider. It was seeking a partner who could provide specialist support and overflow capacity for international private medical claims processing, while offering the highest levels of customer service and operational flexibility.

Transformational Outsourcing

Outsourced multichannel payments processing for a leading UK utlities company

The client is a water and waste utilities company providing services to retail and to business customers (due to deregulation). Cash management services were already outsourced to a third party for over 10 years and the client needed to find a new service provider as the current provider was refocussing its business in the UK.

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