What We Do


Exela provides actionable intelligence by analysing what customers think about products and services, and what is most likely to influence their decisions. Whether it be determining collectability of a detractor, or recognising a customer whose loyalty needs to be preserved, Exela generates real-time actionable intelligence for loss prevention.

Key Features


Real-time Customer Insight

  • Aggregate enterprise customer data, social media / open web, and external proprietary sources
  • Develop comprehensive customer profiles by analysing customer sentiment, usage, events, and influences


  • Analyse profitability and quantify customer retention value
  • Predict a customer’s risk index for engagement prioritisation

Alerts & Reports

  • Deploy automated/semi-automated alerts and reports for real-time customer monitoring and risk escalation
  • Select rule templates, apply weights, and adjust thresholds


  • Configure outreach for optimal rebate and resolution strategies
  • Alleviate customer issues through multi-channel communications or automated customer self-help

Response Management

  • Targeted surveys and analysis of customer responses used to refine future outreach
  • Perform root cause analysis to avoid future impact

Learn More

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