Dedicated and skilled field force with impressive deployment capability, offering 24/7 responsiveness to service needs
Exela offers a broad range of customizable service solutions for life cycle support and maintenance of the OEM equipment found in multiple industries, along with the skill to support a multitude of products ranging from complex electro-mechanical devices to simple PCs, document scanners, printers, etc.
Field technicians deliver responsive, seamless warranty repair and in-field customer service to thousands of hardware and software users. Companies with complex hardware and software products can expect reliable customer service when it is needed the most. The Service Solutions Group manages and deploys service solutions across the globe. It also provides a field force of technicians available 24/7, as well as product specialists, program managers, parts depots, infrastructure logistics, call centers, help desks, training, product specialists, and consumer support teams.
Remedial and preventative maintenance as well as break/fix support for a wide variety of models and brands
Team up with and complement OEM’s existing infrastructure
Warranty and post warranty services
Custom programs specifically tailored to drive end-user satisfaction
Maintenance and support for third party mission critical electro-mechanical equipment, including high-speed printers, check sorters, cash sorters, document finishing, medical dispensing, and label printing equipment
Provide resellers and solution integrators with extended geographical coverage, customized response times, and SLAs
Hardware service solutions leverage our expertise in electro mechanical, imaging, packaging and printing technologies
Experienced service technicians improve uptime and are backed by written SLAs
Best practices of ongoing improvement through measurement and action
Client satisfaction measured with regular score cards and delivery reviews
Statistical reporting on machine performance
Program and project Management
Call center / help desk support