What We Do


Exela has the ability to turn its analytics into results with customized outreach programs. The platform can escalate internal alerts, send targeted messages to customers, or deploy seamless two-way communication to resolve issues and gather new data. By knowing the recipient's preferred method and time of delivery, Exela can reach a target with a custom message when they are most receptive.

Key Features


Customized Outreach

  • Develop intelligent customer profiles to target recipients with a custom message when and where they are most receptive
  • Escalate internal alerts, deliver targeted messages to customers, or deploy two-way communication

Customer Profile Enrichment

  • Enhance customer profiles with external demographics and social media data
  • Automatically segment customers into groups to better manage engagements according to key attributes

Email Marketing

  • Predefined out-of-the box templates or customized messages enable easy and flexible email communications
  • Refine marketing effectiveness with individual or batch message testing and iterative response management


  • Automated chat engagements through email, SMS, or live/virtual avatar agent
  • Ensure relevant responses are delivered to customer in real-time


  • Utilize predictive modeling to gauge opportunities and prioritize intel
  • Real-time monitoring through configurable dashboards and reports with dynamic drill down capabilities

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