Featured Stories

  • We look forward to continuing our relationship with Exela for years to come. The contingency, success fee-based engagement has provided an extremely positive, financial bottom-line return, while requiring minimal staff time on our part…

    Academic Health System, Midwest
  • A long partnership with Lexicode [ ICD-10 Coding & consulting brand for Exela ] has been a significant and key contributor to our success.

    Carol McDonald
    VP, Patient Financial Services at Albany Medical Center, Albany, NY
  • Exela's accounts payable automation solution has enabled our center-based employees to focus more on value-added responsibilities, and ultimately, improving patient care.

    Kurt Ohlenbusch
    AVP, Disbursements, Concentra
  • Exela understood the sensitive nature of our sacramental records and was able to devise a turnkey solution that would preserve them forever. In addition, we have much better access to our records whenever we need to search them. We appreciate their efforts on our behalf.

    Ron Walker
    Chancellor, Catholic Diocese of Austin

Case Studies


Healthcare - Healthcare Payer

Exela Services Helps Leading Healthcare Payer Process Claims

A leading healthcare payer employed an existing claims processing system that became overtaxed from handling more than 8,000 claims per day. The strain on the system adversely affected turnaround times and accuracy rates. The client spent an average of six days processing a claim, with an accuracy rate of only 95%.


Healthcare - National Healthcare Company

Business Communication Services

A national healthcare company’s new member handbooks were bulky, hard to read and changes were difficult to manage internally. Labor-intensive production was costly and they lacked the ability to personalize information to meet the National Healthcare Reform requirements. To add to their list of issues, changes and variations in individual policies were frequent and required rapid release schedules. Content changes too required costly and time-consuming development efforts.

Healthcare - Large Healthcare Insurance Company

Large Healthcare Insurance Company Manages Complex Claims Utilizing PCH Technology

A large national health insurance company experiencing accelerated growth needed to find a better way to manage the claims they were receiving. Burdened by administrative costs and manual intervention requirements, they needed to quickly improve their processes and provider engagement.


Enrollments & Applications

Healthcare - Large Healthcare Insurance Company

Health Insurance Company Improves Paid Claim Accuracy

This large health insurance company was expanding its regional and national market system, when they found that they had an issue in their claims processing. They needed to ensure that all initial claim payments were remitted to all providers—the first time! At the same time, they realized that they could probably minimize administrative costs and manual intervention if they partnered with the right organization.

Incentive and Pricing Optimization

Healthcare Payer - Large US Company

Claims Processing

As one of the largest healthcare payers in the US, this client had used multiple firms for claims support. This resulted in divergent processes, multiple forms, and multiple, disjointed systems. Inconsistencies also fueled rising costs and productivity/accuracy concerns.


Healthcare - Exela - National Automated Pill Dispensing Technology Provider

National Automated Pill Dispensing Technology Provider Utilizes Multi-Vendor Services to Save Time & Money

A national automated pill dispensing technology provider outgrew its capability to provide cost-effective 24x7 service to its client base. In addition, high turnover led to problems with customer satisfaction.


Healthcare - Exela - Healthcare Insurance Company

Mailroom Services for Insurance Company

Faced with an increasingly competitive market, this healthcare insurance company needed a way to lower operational costs, improve customer service, and provide faster turnaround times in distribution of mails received.

Mailroom Services

Healthcare - Exela - Concentra

Concentra Utilizes BancPay – Financial Transaction Services

Focus on improving customer service and patient care led Concentra to evaluate cost saving measures throughout the company. After evaluating their processes, they found that they really needed an accounts payable solution that would optimize the AP business process, and provide increased visibility and workflow capabilities to integrate 308 facilities.

Retail - Nationwide Retail Organization

Nationwide Retail Organization Utilizes HR Record Management Solutions

This nationwide retail organization’s expansion placed a huge strain on their internal Human Resources (HR) department’s ability to increase the efficiency and quality of their services to employees. Managing and storing paper-based employee files presented a daunting task to the HR department as the number of storefronts continued to multiply. In particular, they were struggling with the ongoing recertification of expired employee documents and the ability to generate timely reports for auditors.


Business Optimization

Retail - Exela - Supermarket Chain

National Supermarket Operations Overhaul

A Fortune 500 supermarket chain and manufacturer, with over 3,640 stores and facilities, processes more than $1M in payable invoices annually. Their existing operations relied on cumbersome manual processing of paper invoices, resulting in inefficiency and frequent errors that led to missed or duplicate payments.