Featured Stories

  • We look forward to continuing our relationship with Exela for years to come. The contingency, success fee-based engagement has provided an extremely positive, financial bottom-line return, while requiring minimal staff time on our part…

    Academic Health System, Midwest
  • A long partnership with Lexicode [ ICD-10 Coding & consulting brand for Exela ] has been a significant and key contributor to our success.

    Carol McDonald
    VP, Patient Financial Services at Albany Medical Center, Albany, NY
  • Exela's accounts payable automation solution has enabled our center-based employees to focus more on value-added responsibilities, and ultimately, improving patient care.

    Kurt Ohlenbusch
    AVP, Disbursements, Concentra
  • Exela understood the sensitive nature of our sacramental records and was able to devise a turnkey solution that would preserve them forever. In addition, we have much better access to our records whenever we need to search them. We appreciate their efforts on our behalf.

    Ron Walker
    Chancellor, Catholic Diocese of Austin

Case Studies


Healthcare - Revenue Integrity Services

Academic Health System Avoids Millions in Lost Revenue and Enhances Future Third Party Payer Returns on New and Renegotiable Agreements

Client was searching for a business partner who could calculate expected reimbursement for all third party payers, based on the respective terms and conditions, utilizing their proprietary software platform. The purpose was to independently identify and recover additional reimbursement (underpayments) rightfully and contractually due from all third party payers.


Retail - Exela - American Multinational Food and Beverage Corporation

India Operations Achieves Major Accounts Payable Transformation

An American multinational food and beverage corporation, headquartered in New York, was experiencing issues from its existing accounts payable (AP) system consisting of manual invoice handling and paper-based processing. The error-prone process created lengthy processing times, traceability issues, missing documents, and duplicate invoice submissions. Additionally, the limited and costly storage of the paper documents created a problematic manual document retrieval process. It was clear that the existing system was costly and difficult to manage. It was time for a significant overhaul.

Healthcare - LexiCode – National Pathology Lab Provider

National Pathology Lab Returns to Positive Cash Flow

This national subspecialty pathology lab provider quickly adapted to the trend that early detection and higher accuracy in diagnosis were the key components of improved healthcare. The organization recognized the need for an improved, yet cost-effective solution for their coding needs that utilized AHIMA credentialed coders. With ICD-10 approaching, they recognized that they would be faced with a number of challenges.


Healthcare - LexiCode - Nationally-Ranked Academic Medical Center

Tackling a Multimillion Dollar Billing Backlog & HIM Staff Shortages

This medical center is recognized as a leader in women’s health and maternity services. With the coding backlog growth expanding monthly, the health system struggled to find and retain AHIMA credentialed coders in the local vicinities of its hospitals. With cash flow becoming an issue, they recognized that a number of challenges existed.


Healthcare - LexiCode - Health System

Health System Comprising 4 Hospitals & 1,140 Beds Relieves Ongoing HIM Staffing Challenges with International Coding Resources

Due to the volume and size of this regional provider, locating, and employing a sufficient number of credentialed coding resources was an ongoing challenge. In addition, while utilizing an outside firm, the health system HIM department suffered from poor performance and quality issues related to the resources provided by their current coding staffing firm.


Healthcare - LexiCode - Demand Package Service Provider

Auto Injury Solutions

Auto Injury Solutions (AIS) had concerns over the quality, turnaround times, and security of previous vendors who processed their “Demand Packages”. The AIS administration was interested in a cost-effective solution for their reverse coding claim needs which utilized AHIMA credentialed coders as well as improving on the performance, security, and infrastructure provided by the previous vendor. In addition, AIS recognized the value of consolidating vendors to improve efficiency.

Mailroom Services

Healthcare - Healthcare Payer

Exela Services Helps Leading Healthcare Payer Process Claims

A leading healthcare payer employed an existing claims processing system that became overtaxed from handling more than 8,000 claims per day. The strain on the system adversely affected turnaround times and accuracy rates. The client spent an average of six days processing a claim, with an accuracy rate of only 95%.


Healthcare - National Healthcare Company

Business Communication Services

A national healthcare company’s new member handbooks were bulky, hard to read and changes were difficult to manage internally. Labor-intensive production was costly and they lacked the ability to personalize information to meet the National Healthcare Reform requirements. To add to their list of issues, changes and variations in individual policies were frequent and required rapid release schedules. Content changes too required costly and time-consuming development efforts.

Healthcare - Large Healthcare Insurance Company

Large Healthcare Insurance Company Manages Complex Claims Utilizing PCH Technology

A large national health insurance company experiencing accelerated growth needed to find a better way to manage the claims they were receiving. Burdened by administrative costs and manual intervention requirements, they needed to quickly improve their processes and provider engagement.


Enrollments & Applications

Healthcare - Large Healthcare Insurance Company

Health Insurance Company Improves Paid Claim Accuracy

This large health insurance company was expanding its regional and national market system, when they found that they had an issue in their claims processing. They needed to ensure that all initial claim payments were remitted to all providers—the first time! At the same time, they realized that they could probably minimize administrative costs and manual intervention if they partnered with the right organization.

Incentive and Pricing Optimization