Featured Stories

  • We look forward to continuing our relationship with Exela for years to come. The contingency, success fee-based engagement has provided an extremely positive, financial bottom-line return, while requiring minimal staff time on our part…

    Academic Health System, Midwest
  • A long partnership with Lexicode [ ICD-10 Coding & consulting brand for Exela ] has been a significant and key contributor to our success.

    Carol McDonald
    VP, Patient Financial Services at Albany Medical Center, Albany, NY
  • Exela's accounts payable automation solution has enabled our center-based employees to focus more on value-added responsibilities, and ultimately, improving patient care.

    Kurt Ohlenbusch
    AVP, Disbursements, Concentra
  • Exela understood the sensitive nature of our sacramental records and was able to devise a turnkey solution that would preserve them forever. In addition, we have much better access to our records whenever we need to search them. We appreciate their efforts on our behalf.

    Ron Walker
    Chancellor, Catholic Diocese of Austin

Case Studies


Scanning Solutions

Providing Right-Sized Labor and Scanning Solutions for a Top 10 Pharmaceutical Company

Headquartered in Wilmington, Delaware, this client is a global pharmaceutical company with billions of dollars in annual revenue and nearly 60,000 employees. Exela has maintained a long-term relationship with this company since 1997, providing records management, mail/shipping reception, and print services on-site at their headquarters.


Return Mail Solutions

Reducing mail returns through technology integration.

Each year, the company had difficulties sending privacy notices to over 450,000 customers, receiving a large amount of return mail. The Securities and Exchange Commission (SEC) requires privacy policies be sent to active customers no less than once annually. The large rate of return mail not only causes many problems with privacy notice mailings, but also with subsequent mailings throughout the year.


Telecom – Worldwide Communications Tower Company

Owner of communications real estate processes large volume of legacy lease agreements in near real-time

A leading independent owner, operator, and developer of wireless and broadcast communication real estate with a global portfolio of ~70,000 sites possessed a large body of legacy lease agreements that they needed to manage and update. Their existing process tasked a large workforce to manually read, analyze, extract, and abstract the contents of the lease agreements


Publishing – Scientific Technical Medical Publisher

Leading STM publisher expedites file structuring and peer review of content using automated metadata extraction solution

A leading Scientific Technical Medical (STM) publisher with a global portfolio of 4000 journals  possessed a large body of legacy and current articles that they needed to peer review, abstract, and pre-edit before proceeding with any other activity of the publishing production. Their existing process tasked a large workforce to manually read, analyze, structure (pre-edit), extract, and abstract the contents of the incoming journal articles


Healthcare - Revenue Integrity Services

Academic Health System Avoids Millions in Lost Revenue and Enhances Future Third Party Payer Returns on New and Renegotiable Agreements

Client was searching for a business partner who could calculate expected reimbursement for all third party payers, based on the respective terms and conditions, utilizing their proprietary software platform. The purpose was to independently identify and recover additional reimbursement (underpayments) rightfully and contractually due from all third party payers.


Retail - Exela - American Multinational Food and Beverage Corporation

India Operations Achieves Major Accounts Payable Transformation

An American multinational food and beverage corporation, headquartered in New York, was experiencing issues from its existing accounts payable (AP) system consisting of manual invoice handling and paper-based processing. The error-prone process created lengthy processing times, traceability issues, missing documents, and duplicate invoice submissions. Additionally, the limited and costly storage of the paper documents created a problematic manual document retrieval process. It was clear that the existing system was costly and difficult to manage. It was time for a significant overhaul.

Healthcare - LexiCode – National Pathology Lab Provider

National Pathology Lab Returns to Positive Cash Flow

This national subspecialty pathology lab provider quickly adapted to the trend that early detection and higher accuracy in diagnosis were the key components of improved healthcare. The organization recognized the need for an improved, yet cost-effective solution for their coding needs that utilized AHIMA credentialed coders. With ICD-10 approaching, they recognized that they would be faced with a number of challenges.


Healthcare - LexiCode - Nationally-Ranked Academic Medical Center

Tackling a Multimillion Dollar Billing Backlog & HIM Staff Shortages

This medical center is recognized as a leader in women’s health and maternity services. With the coding backlog growth expanding monthly, the health system struggled to find and retain AHIMA credentialed coders in the local vicinities of its hospitals. With cash flow becoming an issue, they recognized that a number of challenges existed.


Healthcare - LexiCode - Health System

Health System Comprising 4 Hospitals & 1,140 Beds Relieves Ongoing HIM Staffing Challenges with International Coding Resources

Due to the volume and size of this regional provider, locating, and employing a sufficient number of credentialed coding resources was an ongoing challenge. In addition, while utilizing an outside firm, the health system HIM department suffered from poor performance and quality issues related to the resources provided by their current coding staffing firm.


Healthcare - LexiCode - Demand Package Service Provider

Auto Injury Solutions

Auto Injury Solutions (AIS) had concerns over the quality, turnaround times, and security of previous vendors who processed their “Demand Packages”. The AIS administration was interested in a cost-effective solution for their reverse coding claim needs which utilized AHIMA credentialed coders as well as improving on the performance, security, and infrastructure provided by the previous vendor. In addition, AIS recognized the value of consolidating vendors to improve efficiency.

Mailroom Services