With a stringent reliance on paper and ongoing resistance towards digitization, the Legal industry seems poised to gain the most from Managed Print Services (MPS.) Currently, law firms spend up to 13.7% of their annual income on document output, with the bulk of it going towards maintenance and supply fees. By utilizing older printers with slower speeds and limited functionality, firms are incurring higher rates per document, while investing more in equipment repairs and replacements. Without any substantial auditing or reporting tools, firms have limited insight into their equipment footprint and viability. Key performance indicators such as, usage, downtime, and volumes cannot be measured accurately, preventing any type of proactive decision-making or preventative maintenance.
In the absence of any coordinated technical support, attorneys are forced to sacrifice billable time to troubleshoot device issues, or replace supplies. Plus, without usage data or an effective audit trail, firms are concerned about elevated risk of data breach and non-compliance with data security legislation.
A New York based Am Law 200 law firm specializing in a wide range of areas including, Litigation, Cyber Security, Employment, and Real Estate, was one of many firms impacted by these issues. Struggling with the high costs associated with managing a large fleet of equipment, outdated devices, inefficient workflows, and low productivity, the firm reached out to an outside provider for assistance. As long-time partner of the firm and well established supplier of MPS services, Exela was uniquely qualified to take over the firm’s on-site operations.