Exela was chosen to take over the power company’s billing and statements operations, due to our ability to handle billing and statement optimization and automation, our existing print and mail infrastructure, and our years of experience.
We began by developing a detailed process map that clearly defined all deliverables and milestones. We then conducted a detailed analysis of the company’s existing workflows, business needs, and technical requirements. The exploration phase was the basis for the development of a highly customized solution approach that addressed the identified needs of the company. After beta testing and gathering customer feedback, we fully implemented our billing solution within five months, without process disruption.