As the number one remittance provider, Exela was uniquely positioned to take over and improve the organization’s operations. Utilizing high-speed intelligent scanning and data capture technology, a large portion of the workflow was automated. By digitizing data capture and payment processing activities, and creating a more streamlined approach, less workers were required; human error minimized; and deposits expedited. As an additional advantage, the platform supported multiple forms of payments, including check, cash and credit card.
Exela managed all aspects of the organization’s sponsorship payment operations. The solution began with mail pick up at the local post office; followed by opening, preparing sorting and batching. Next came image and data capture, utilizing advanced intelligent scanning equipment and Optical Character Recognition (OCR) technology. Images were then delivered to the client via an FTP server. Payments are automatically batched; data corrected and completed; and business rules implemented. Exceptions review and reconciliation takes place via a secure, online portal. Deposits are then prepared, along with ICL and Accounts Receivable (AR) files, and dispatched to the bank. Exela also provided a donation repository archive, so the organization could view images and host their Gift Aid images for HMRC returns.
To assist the organization with its marketing campaign efforts, Exela was able to extract pertinent data from sponsor correspondence to import into its marketing tool. The organization uses this to upload sponsor data into its customer relationship management (CRM) system. Any opt out customers are identified and flagged, enabling the organization to update customer profiles accordingly.