At the firm’s corporate headquarters, our solution began with improvements to document workflows. What began as a system of print and copy centers on each of the 24 floors, with a larger hub on the main floor, was systematically pared down to eventually consists of a single, holistic document solution center on the main floor. This centralized document processing center was optimized for high volumes and diverse job requirements, and although the number of print and copy locations was reduced dramatically, delivery times and production capacities were significantly improved, along with user experience.
The document solution center evolved over time to handle much more than just print and copy work. An advanced eDiscovery system that monitors public court records and automates metadata extraction and summarization was put in place, and Exela’s litigation support solutions were introduced as well to help assist with intelligence gathering and case management.