Brinker International, a recognized leader in the casual dining industry, serves over one million guests in its restaurants daily. Its 38-year history has seen the organization grow and change from a single restaurant in Dallas, Texas into one that now boasts more than 15,000 locations in 33 countries and two American territories.
Due to its growth, Brinker International was faced with high labor costs associated with handling over 200,000 paper invoices per month from over 1,700 restaurant locations nationwide. With no immediate plans to integrate the stores with the corporate office and no central document repository, Brinker's AP department had limited insight or management of the invoice control process. In addition, there was no formal quality assurance program, with only minimal reporting and reconciliation processes in place.