The customer was encountering several challenges associated with depository services for policy and premium payments. Firstly, they were grappling with escalating bank fees. Secondly, their agents were confined to manual check deposits, which was a time-consuming and costly process. Additionally, it was challenging to reduce the number of banking relationships due to the reliance on manual check deposits. Lastly, there was a need for a single, comprehensive solution capable of processing and depositing checks, cards, and cash payments. This would streamline the manual process, lower processing fees, and enhance analytical capabilities.