Exela employed a consultative approach for a modular solution tailored to the department’s use-case which resulted in an agile, quick, and efficient implementation of the solution.
Adhering to the department’s security and compliance requirements, Exela implemented segregated operations in two geographically diverse facilities, both with disaster recovery capability.
Exela’s solution also tackled the legacy backlog while moving forward with streamlining the vendor’s print and mail processes. The solution accelerated the reduction of the existing backlog and ensured timely and accurate delivery of mail.
To streamline the process, Exela simplified the workflow from a multi-vendor solution to a single entity, cutting down unnecessary steps in the print and mail process while accurately delivering mail on time or ahead of schedule.
Finally, Exela enhanced transparency with its solution allowing the department to view the real-time status of each piece of mail.