In order to effectively retool the health system’s procure-to-pay workflow, Exela began by taking over mailroom services in order to manage AP operations from the invoice entry point.
Exela’s in-house, multi-function, high-speed scanning platform, with integrated optical character recognition and intelligent character recognition technology, was used to digitize paper invoices and capture invoice data.
The data was then routed downstream to Exela’s P2P platform, and specifically the AP automation module, where the majority of the approval workflows could be done without human intervention. Exceptions and non-PO invoices were able to be auto-routed to the appropriate approvers.
To address the supplier side of the procurement process, Exela implemented a self-service vendor portal that the health system’s more than 5,000 suppliers could use to more easily submit their invoices for payment and manage inquiries with the health system.
In order to help both sides smoothly transition to the new system, Exela also provided customer and vendor training, and ongoing IT support.