Exela is a longtime provider of a variety of services to over 70 percent of the firm’s offices. While service delivery varies by office, Exela’s digital solutions contribute to the effective management of copy, fax, mail, managed print services, scanning supply management, reception, and hospitality services – all delivered onsite at the firm’s various locations.
As a five-year renewal period approached, Exela Service Delivery Managers continued to work closely with the firm to discover new ways to enhance and grow our services. Exela collaboratively transformed our delivery strategies to adhere to the evolving needs of a modern law practice and earned this client’s continued business.
The challenge was to upgrade technology where possible, refine workflows, expand staffing and cross-training efforts, and produce a standardized, scalable equipment platform with flexible options, managed by a single point of contact across all locations. Our goal was to do this while simultaneously maintaining our cost-saving approach and our commitment to providing high-quality white-glove service and support.