Featured Stories

  • Exela understood the sensitive nature of our sacramental records and was able to devise a turnkey solution that would preserve them forever. In addition, we have much better access to our records whenever we need to search them. We appreciate their efforts on our behalf.

    Ron Walker
    Chancellor, Catholic Diocese of Austin
  • A long partnership with Lexicode has been a significant and key contributor to our success. The relationship established between our HIM Department and Lexicode has carried us through vacancies, regulatory changes, and volume increases. The staff at Lexicode are trusted partners.

    Carol McDonald
    VP of Patient Financial Services at Albany Medical Center in Albany NY
  • “LexiCode has been a very dependable coding partner for our HIM Department. We have had a long-term working relationship with LexiCode which has been instrumental in sustaining a very effective coding function at the medical center.

    Eugene Jones, Jr. RHIA, MPA, JD
    Director, Health Information Management, University of Maryland Medical Center
  • Exela's accounts payable automation solution has enabled our center-based employees to focus more on value-added responsibilities, and ultimately, improving patient care.

    Kurt Ohlenbusch
    AVP, Disbursements, Concentra
  • Our long term relationship shows how well this works for all of us. Your time and effort shows in your daily work as well as your effort in wanting to do the work. You and your team never give up and you’re always willing to take on more.

    Mavis L. Gilman
    Director of Healthnet PDM and Capitation
  • Thank you all for the focused drive to complete this project and insure we meet expectations is greatly appreciated.

    Large Healthcare Client
  • I cannot tell you how pleased I am with the progress we have made in the past year and owe that success to you all and your respective teams.

    Large Healthcare Client

All Stories

 
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Retail - BancTec - American Multinational Food and Beverage Corporation

India Operations Achieves Major Accounts Payable Transformation

An American multinational food and beverage corporation, headquartered in New York, was experiencing issues from its existing accounts payable (AP) system consisting of manual invoice handling and paper-based processing. The error-prone process created lengthy processing times, traceability issues, missing documents, and duplicate invoice submissions. Additionally, the limited and costly storage of the paper documents created a problematic manual document retrieval process. It was clear that the existing system was costly and difficult to manage. It was time for a significant overhaul.

Healthcare - LexiCode – National Pathology Lab Provider

National Pathology Lab Returns to Positive Cash Flow

This national subspecialty pathology lab provider quickly adapted to the trend that early detection and higher accuracy in diagnosis were the key components of improved healthcare. The organization recognized the need for an improved, yet cost-effective solution for their coding needs that utilized coders with AHIMA credentials. With ICD-10 approaching, they recognized that they would be faced with a number of challenges.

PRODUCT(S)/SERVICE(S)

Healthcare - LexiCode - Nationally-Ranked Academic Medical Center

Tackling a Multimillion Dollar Billing Backlog & HIM Staff Shortages

This medical center is recognized as a leader in women’s health and maternity services. With the coding backlog growth expanding monthly, the health system struggled to find and retain coders with AHIMA credentials in the local vicinities of its hospitals. With cash flow becoming an issue, they recognized that a number of challenges existed.

PRODUCT(S)/SERVICE(S)

Healthcare - LexiCode - Health System

Health System Comprising 4 Hospitals & 1,140 Beds Relieves Ongoing HIM Staffing Challenges with International Coding Resources

Due to the volume and size of this regional provider, locating, and employing a sufficient number of credentialed coding resources was an ongoing challenge. In addition, while utilizing an outside firm, the health system HIM department suffered from poor performance and quality issues related to the resources provided by their current coding staffing firm.

PRODUCT(S)/SERVICE(S)

Healthcare - LexiCode - Demand Package Service Provider

Auto Injury Solutions

Auto Injury Solutions (AIS) had concerns over the quality, turnaround times, and security of previous vendors who processed their “Demand Packages”. The AIS administration was interested in a cost-effective solution for their reverse coding claim needs which utilized coders with AHIMA credentials as well as improving on the performance, security, and infrastructure provided by the previous vendor. In addition, AIS recognized the value of consolidating vendors to improve efficiency.

PRODUCT(S)/SERVICE(S)
Mailroom Services

Healthcare - Healthcare Payer

SourceHOV Services Helps Leading Healthcare Payer Process Claims

A leading healthcare payer utilized an existing claims processing system that became overtaxed from handling more than 8,000 claims per day. The strain on the system adversely affected turnaround times and accuracy rates. The client spent an average of six days processing a claim, with an accuracy rate of only 95%.

PRODUCT(S)/SERVICE(S)

Healthcare - National Healthcare Company

Business Communication Services

A national healthcare company’s new member handbooks were bulky, hard to read and changes were difficult to manage internally. Labor-intensive production was costly and they lacked the ability to personalize information to meet the National Healthcare Reform requirements. To add to their list of issues, changes and variations in individual policies were frequent and required rapid release schedules. Content changes too required costly and time-consuming development efforts.

Healthcare - Large Healthcare Insurance Company

Health Insurance Company Improves Paid Claim Accuracy

This large health insurance company was expanding its regional and national market system, when they found that they had an issue in their claims processing. They needed to ensure that all initial claim payments were remitted to all providers—the first time! At the same time, they realized that they could probably minimize administrative costs and manual intervention if they partnered with the right organization.

PRODUCT(S)/SERVICE(S)
Incentive and Pricing Optimization

Healthcare - Large Healthcare Insurance Company

Health Insurance Company Improves Paid Claim Accuracy

This large health insurance company was expanding its regional and national market system, when they found that they had an issue in their claims processing. They needed to ensure that all initial claim payments were remitted to all providers—the first time! At the same time, they realized that they could probably minimize administrative costs and manual intervention if they partnered with the right organization.

PRODUCT(S)/SERVICE(S)
Incentive and Pricing Optimization

Healthcare Payer - Large US Company

Claims Processing

As one of the largest healthcare payers in the US, this client had used multiple firms for claims support. This resulted in divergent processes, multiple forms, and multiple, disjointed systems. Inconsistencies also fueled rising costs and productivity/accuracy concerns.

PRODUCT(S)/SERVICE(S)

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