Data for the Masses Business intelligence (BI) is no longer confined to bulky centralized data warehouses owned by IT. As the reliance on data and analytics becomes more prevalent across all industries and business types, the need for greater access among different departments and users has grown...
Businesses small and large can get ahead of the competition with automation. Is your business ready to make the switch? When I talk to business leaders about why they are pursuing automation, their focus is on making their processes more efficient, more effective and less costly. Still, I am...
For years, banks have had to base lending decisions on credit scores, despite the fact that they don't paint a full picture of borrowers' liquidity. That's because liquidity is still mainly understood from an accounting perspective: current assets minus current liabilities. Real-time payments...
In a crowded marketplace dominated by giants like WeChat, WhatsApp and Facebook Messenger, it was no surprise that the Japanese chat app Line failed to expand beyond a few core regions in Asia. What was unexpected, though, is that the firm has raised upwards of $1.3 billion, and that that sum won'...
Team Exela believes that raising awareness and funds for important causes is part of our corporate social responsibility and, more importantly, part of good citizenship. This month we are trying to do our part to raise funds for breast cancer research. Additionally, our team will wear pink on...
At the end of June, a shift in the healthcare industry took place to the tune of just under $1 billion – retail giant Amazon bought PillPack, an online pharmacy that allows customers to purchase their medications in pre-packaged doses. Already disruptors in their fields, PillPack and Amazon’s new...
So many of us, as workers, are often stressed about the idea of making a mistake in the workplace – mistakes that could affect everything from regulatory compliance to revenue to customer retention. In the previous Exela blog, the first of four tips on how to drive better customer experience is “...
Everyone knows the pain and suffering of waiting on hold for a customer service representative after following a winding, push-button menu of too many options that simply lead to another tier of options. What if your customer service system could anticipate needs and anticipate potential issues to...
Exela Technologies is leveraging its status as a global technology influencer to focus heavily on Robotic Process Automation (RPA) and cognitive automation solutions. As businesses desire more efficient, streamlined ways of accomplishing tasks within processes such as transactions, data gathering...
